Last Updated: July 16, 2025

These Terms and Conditions govern your use of the website at https://www.electrocom.co.za and the services provided by Electrocom, a telecommunications and internet service provider (ISP) established in 2008 and operating in KwaZulu-Natal, South Africa. By accessing our website, applying for services, or engaging with our offerings—such as uncapped broadband, VoIP telephony, hosted PBX solutions, or VPN connectivity—you agree to be bound by these terms. Electrocom complies with South African legislation, including the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), the Protection of Personal Information Act 4 of 2013 (POPIA), and regulations from the Independent Communications Authority of South Africa (ICASA).

These terms form a binding agreement between you (the “User” or “Customer”) and Electrocom (Ingululu Communications (Pty) Ltd t/a Electrocom Network Solutions), located at 34 Noodsberg Road, Wartburg, 3233. If you do not agree, cease use immediately. We reserve the right to amend these terms with notice via email or website posting; continued use constitutes acceptance. For queries, contact us at admin@electrocom.co.za or (033) 815 1000.

1. Definitions

In these terms:

• Services” means uncapped broadband (wireless or fibre), VoIP telephony, hosted PBX, and VPN solutions provided by Electrocom.
• “User” or “Customer” refers to any individual or entity accessing the website or subscribing to Services.
• “Equipment” includes routers, receivers, or other hardware supplied for Service delivery.
• “Installation Address” is the location specified for Service provision, typically in the KZN Midlands.
• “POPIA” and “CPA” refer to the respective Acts governing data protection and consumer rights.
• Terms like “broadband KZN” or “VoIP solutions” align with our service descriptions.

2. Services Provided

Electrocom offers:

• Uncapped broadband via wireless towers or fibre partners (e.g., Frogfoot, Metro Fibre, Openserve, Lightstruck), with speeds from 4Mbps (R299/month) to 1000Mbps, subject to availability.
• VoIP telephony from R114/month, enabling calls over broadband with number porting and quality features.
• Hosted PBX from R199/month, providing cloud-based switchboards with call queues, voicemail-to-email, and mobile integration.
• VPN services for secure inter-branch connectivity, encrypted data transfer, and remote access over broadband.

Services are delivered under ICASA licences, using fibre backhaul and line-of-sight wireless for rural/urban coverage in areas like Pietermaritzburg, Greytown, and Wartburg. We install Equipment (e.g., digital receivers) at your Installation Address, testing connectivity prior to activation. Services require stable broadband; we are not liable for third-party network issues. Under CPA Section 54, Services must be of good quality and fit for purpose; we warrant this for the contract duration.

Custom solutions may be tailored for businesses, schools, or farms, with quotes provided separately. Add-ons (e.g., static IP, Wi-Fi boosters, LTE failover) are available at additional cost. We reserve the right to modify Services for technical or regulatory reasons, with 30 days’ notice.

3. User Obligations

You agree to:

• Provide accurate information during registration or Service application, including address and contact details, complying with POPIA’s accuracy requirement.
• Use Services lawfully, not for illegal activities, spam, or infringement of intellectual property under ECTA Section 86.
• Maintain Equipment security and report faults promptly; you bear risk of loss/damage post-installation (insure accordingly).
• Comply with fair usage policies: uncapped does not mean unlimited abuse; excessive use impacting network may lead to throttling, per ICASA guidelines.
• For VoIP/PBX/VPN, ensure compatible devices and broadband (minimum 10Mbps recommended); we are not responsible for user-side configurations unless contracted.
• Not resell Services without written consent; business users must disclose multi-site needs.

Under CPA Section 49, you acknowledge risks like service interruptions due to weather, power outages, or third-party failures (e.g., fibre cable breaks). You indemnify us against claims arising from your misuse.

4. Registration and Accounts

Website registration (e.g., client portal) requires valid details. You are responsible for account security, including passwords. We may suspend accounts for suspected breaches. Data processing for accounts follows our Privacy Policy, with consent obtained per POPIA.

5. Payment Terms

Services are billed monthly in advance, inclusive of VAT per the Value-Added Tax Act 89 of 1991. Invoices are due upon receipt; late payments incur 2% monthly interest under the National Credit Act 34 of 2005. Debit orders are preferred; unpaid orders trigger suspension per CPA Section 63.

Installation/reconnection fees apply (e.g., R1497 for certain fibre providers). Prices may adjust annually with CPI notice. Refunds follow CPA guidelines; no refunds for partial months unless due to our fault.

6. Contract Duration and Termination

Contracts are month-to-month or 24-month, as selected. Month-to-month requires 30 days’ notice; 24-month offers discounts but early termination incurs penalties (remaining fees pro-rated). We may terminate for non-payment, breach, or regulatory reasons, with notice.

Post-termination, return Equipment in good condition; failure incurs replacement costs. Under CPA Section 14, consumers have cooling-off rights (7 days for electronic transactions) unless Services have commenced.

7. Intellectual Property

Website content, including logos and service descriptions, is owned by Electrocom or licensed. You may not copy, distribute, or modify without consent, per the Copyright Act 98 of 1978. User-generated content (e.g., comments) grants us a non-exclusive licence for display.

8. Limitation of Liability

To the extent permitted by CPA Section 61 and ECTA Section 74, we are not liable for indirect, consequential, or special damages, including lost profits or data, arising from Services or website use. Liability is limited to direct damages up to one month’s fees. We disclaim warranties beyond those implied by law.

Force majeure events (e.g., strikes, floods, ICASA directives) excuse performance. You acknowledge internet risks like malware; use antivirus software.

9. Dispute Resolution

Disputes are resolved via negotiation, then mediation per CPA regulations. If unresolved, refer to the National Consumer Tribunal or courts in Pietermaritzburg. Governing law is South African.

10. General Provisions

These terms supersede prior agreements. Severability: invalid provisions do not affect others. No waiver unless written. Electronic communications (e.g., emails) are binding per ECTA.

We comply with anti-corruption laws and do not tolerate bribery. For complaints, use our support channels; unresolved issues go to ICASA.

This policy ensures fair dealings under South African consumer laws. By using our Services, you confirm understanding and agreement.