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FAQs

FAQs

Answers to the most common questions about our services, setup, and support—everything you need to get connected with confidence.

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Getting Started with Electrocom

If you’re new to Electrocom or considering switching providers, this section answers the most common questions about our services, availability, sign-up process, and what makes us different in KwaZulu-Natal.
Electrocom offers four core services tailored for homes and businesses in KwaZulu-Natal: Uncapped Broadband for fast, reliable internet without usage limits; VOIP Solutions for cost-effective digital voice calls; Hosted PBX systems to streamline business communications through the cloud; and VPN Services to keep your online activity private and secure. Whether you’re a homeowner in need of stable WiFi or a business looking to modernise your phone systems, Electrocom provides flexible packages and local support to ensure everything runs smoothly. Each service is fully scalable and designed to suit the needs of customers throughout KZN.

Signing up with Electrocom is simple. Start by contacting us through the website form, email, or phone. Let us know your location and the service you’re interested in—such as broadband or hosted PBX—and we’ll assess coverage and recommend the most suitable package. Once you’re happy with the quote, we’ll schedule installation or activation. We handle the entire setup process and provide all necessary support to get you up and running. Our team will explain everything clearly, from timelines to equipment, so you’re never left in the dark. No complicated processes—just reliable local service.

Signing up with Electrocom is simple. Start by contacting us through the website form, email, or phone. Let us know your location and the service you’re interested in—such as broadband or hosted PBX—and we’ll assess coverage and recommend the most suitable package. Once you’re happy with the quote, we’ll schedule installation or activation. We handle the entire setup process and provide all necessary support to get you up and running. Our team will explain everything clearly, from timelines to equipment, so you’re never left in the dark. No complicated processes—just reliable local service.

Electrocom stands out for its local expertise, fast response times, and focus on customer service. Unlike national call centres, we’re based right here in KZN, so you’re always dealing with people who understand the region’s unique infrastructure challenges. Our packages are transparent with no hidden fees, and we offer support that’s actually helpful. Whether you’re in a rural area or running a business in the Midlands, our solutions are designed to work reliably in local conditions. We also offer custom connectivity setups and ongoing support tailored to your needs—not a generic one-size-fits-all approach.
No, Electrocom offers flexible month-to-month packages without locking you into long-term contracts. We understand that circumstances change—businesses grow, people move—so we keep things simple. If you’re happy with the service, you stay; it’s that straightforward. Of course, longer-term arrangements can be arranged if preferred, but they’re not mandatory. Our goal is to provide quality service that keeps you on board by choice, not by obligation. This flexibility makes our offering ideal for small businesses and households that prefer affordable, no-strings-attached connectivity with the option to scale up or down as needed.

Service Features and Technical Support

Dig into the practical details of how our broadband, VOIP, Hosted PBX, and VPN services work—covering setup, equipment, upgrades, and support, including what to expect during load shedding.

Our uncapped broadband speeds vary based on your location and selected package. In areas with fibre or wireless tower access, you can expect download speeds ranging from 10Mbps to over 100Mbps. We always aim to provide stable, low-latency connections ideal for streaming, video calls, and remote work. Speeds may vary slightly during peak times, but we avoid throttling and never surprise you with unexpected slowdowns. When you enquire, we’ll give you an honest estimate based on your address. For rural areas, we offer optimised wireless solutions to maintain speed and reliability without relying on fibre lines.
Electrocom provides all the necessary equipment based on your chosen service. For broadband, we’ll install a high-quality router or wireless receiver, depending on the type of connection available in your area. VOIP and hosted PBX packages may include IP phones, cloud server access, or adapters to support existing hardware. VPN services come with detailed instructions and credentials to connect your devices securely. All installations are handled by our technicians to ensure everything works as it should. We’ll also walk you through setup and use, so you can manage your system confidently from day one.
Yes, absolutely. We design our services to be scalable and adaptable as your needs evolve. If you’re on a basic broadband plan and need more speed, or you’re expanding your business and need more VOIP lines, simply contact us to upgrade. Changes can usually be made quickly, often without downtime. There are no penalty fees for changing packages—our goal is to make it easy for you to adapt your services as your household or business grows. We’ll help you choose the most cost-effective plan to match your current and future connectivity needs.
Electrocom prides itself on offering local, responsive support with real people—not robots or offshore call centres. If something goes wrong or you have a question, you can phone or email us and expect a prompt, friendly reply. For more complex issues, our technicians are available to assist remotely or on-site, depending on the problem. We also provide proactive service checks and monitoring for business clients using VOIP, PBX, or VPN services. Our goal is to resolve issues fast, minimise downtime, and help you stay connected at all times, whether at home or in your office.
During load shedding, some services may be affected unless you have backup power options like a UPS or generator. Electrocom recommends using a battery backup for your router and modem to maintain internet access during outages. For business-critical services like VOIP or hosted PBX, we can advise on more robust failover setups to keep communications running smoothly. Many of our customers use inverter systems or power banks to stay online during blackouts. We’ll help you understand what equipment you’ll need to stay connected, and we’re happy to recommend affordable options that work well in KZN conditions.

Still Have Uncapped Broadband Questions?

If our FAQs didn’t cover your query about packages, speeds, or installations, reach out—we’re here to clarify everything for your KZN home and business setup.

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